Platform & products

Copilot Checkout

Definition

Shopify's AI-assisted checkout flow, released alongside Brand Agents in the Spring '26 edition — a Shopify product, not a Microsoft one, despite the name's overlap with unrelated Microsoft branding.

Defined in The Agentic Commerce Glossary.

How else it gets framed

The same term carries different emphasis depending on the surface it’s used on. Both readings are correct.

Shopify's agent-facing checkout, launched alongside Brand Agents. It lets AI assistants complete purchases on a shopper's behalf inside merchant-defined rules — order limits, payment constraints, fraud controls. Currently Shopify Plus only.

Is Shopify Plus Worth It for Agentic Commerce? →

Shopify's in-conversation checkout, shipped in the Spring '26 edition on June 17, 2026. It lets a shopper complete a purchase inside an AI conversation — through a Brand Agent or a supported assistant — while the order books into your Shopify store like any other. Currently Shopify Plus only.

Copilot Checkout: The Configuration Guide →

Where Copilot Checkout comes up

The guides that put this term to work, rather than just defining it.

Related terms

Shopify Knowledge Base: The Shopify-built admin app where you review generated FAQs, read buyer inquiries, and publish custom FAQs that AI shopping agents use when they answer policy, service, and brand questions.
Agentic commerce: Commerce transactions initiated, researched, or completed with an AI agent acting on the shopper's behalf, rather than a human clicking through a storefront unassisted.
Conversation flow: A named pattern of shopper intent — e.g. 'compare two products on a specific attribute' — paired with the reasoning logic and catalog data the Brand Agent needs to answer any phrasing of that intent well, not a single scripted exchange.
Launch drift: The gradual mismatch between an agent's configuration and reality that sets in when nobody actively tunes it after go-live — catalog changes go unreflected, new question patterns go unanswered, and the agent that was accurate on day one becomes gradually less accurate with each week of neglect.
Confidence threshold: The internal setting that decides whether a Brand Agent answers directly or escalates to a human. Set too low, it guesses too often; set too high, it escalates so much the feature stops saving anyone time.
Prose-trapped fact: A true, useful product fact that exists only inside a marketing description rather than as a structured field — readable by a shopper, invisible to an agent's filtering logic.

All 112 terms

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